Refund Policy
This Refund Policy applies to subscriptions, credits and other digital services purchased directly from CGKIT.
Mandatory consumer rights under applicable law take priority over this Policy.
1. Subscriptions
A subscription provides access to CGKIT functionality for the paid period within the limits of the selected plan.
Cancelling Automatic Renewal
Users may disable automatic renewal at any time through available account settings or by contacting CGKIT support.
Cancelling automatic renewal prevents future renewal charges.
Already paid access may remain available until the end of the current paid period.
Early Termination
If the User requests both:
- termination of the current subscription before the end of the paid period;
- a refund for the unused portion of the subscription,
CGKIT will review the request taking into account:
- applicable law;
- the portion of the Service already provided;
- functionality already used;
- actual costs incurred by CGKIT.
Consumers in the Russian Federation retain statutory rights to terminate service contracts to the extent provided by mandatory law.
2. Credits
Certain CGKIT features may be paid for or accounted for using credits.
Used Credits
Where credits have already been used for:
- AI generation;
- 3D object generation;
- image processing;
- file processing;
- another computing operation,
the value of the used portion is generally non-refundable unless applicable law requires otherwise.
Unused Credits
Requests concerning unused credits are reviewed individually taking into account:
- the circumstances of the purchase;
- the terms applicable to the relevant product;
- the time elapsed since purchase;
- applicable law.
3. Incorrect or Duplicate Charges
Users may request a refund where there is a confirmed:
- duplicate charge;
- incorrect repeat payment;
- charge after a valid cancellation of automatic renewal;
- payment that failed to provide the purchased functionality because of a confirmed technical error.
CGKIT will review the circumstances and, where appropriate, refund the relevant amount.
4. AI Generation Results
Artificial intelligence systems are probabilistic.
A generated result may:
- differ from the User's expectations;
- not fully match the prompt;
- contain unwanted details;
- require additional generation or editing.
A result that the User considers unsuccessful or insufficient in quality does not by itself constitute a technical failure and does not automatically create a right to a refund.
Technical Errors
If a paid generation was charged but not actually performed because of a confirmed technical failure, CGKIT may:
- restore the relevant credits;
- provide another generation attempt;
- extend access to the affected feature;
- refund the affected portion of the payment.
The appropriate remedy will depend on the circumstances and mandatory legal requirements.
5. Service Availability
Short-term maintenance, updates or isolated technical disruptions do not automatically create a right to a full refund.
If a confirmed technical issue on CGKIT's side materially prevented use of paid functionality for a significant period, the User may contact support.
Depending on the circumstances, CGKIT may:
- extend the access period;
- restore credits;
- provide another form of compensation;
- refund the affected portion of the payment.
6. Users in Other Countries
Where the law of the User's country provides a mandatory withdrawal period or additional rights for digital services, those rights remain available.
Where applicable law permits the right of withdrawal to end after digital performance begins only if the User has provided separate consent, CGKIT will rely on that limitation only where the required consent has been obtained.
7. Account Suspension or Termination
Suspension or restriction of an account due to a violation of the CGKIT Terms or Rules does not remove any refund rights that cannot legally be waived.
In other cases, refund eligibility may depend on:
- the nature of the violation;
- the portion of the Service already used;
- services already provided;
- actual costs incurred by CGKIT.
8. Payments Through Third-Party Platforms
In certain cases, payments may be processed by a third-party payment service, merchant of record, app store or another platform.
Where such third party acts as the legal seller for a particular transaction, refunds may be processed through that provider and under the terms displayed to the User during checkout.
Nothing in this section limits mandatory consumer rights.
9. How to Request a Refund
For refund requests, contact CGKIT support:
or by e-mail:
Please Include
- the e-mail address associated with the CGKIT account;
- payment date;
- payment amount;
- transaction or invoice identifier, if available;
- reason for the request.
CGKIT may request additional information required to:
- identify the transaction;
- investigate the circumstances;
- prevent fraud.
10. Refund Processing Time
CGKIT reviews refund requests within a reasonable period.
After a refund has been approved, the time required for the funds to appear depends on:
- the User's bank;
- payment network;
- payment method;
- third-party payment provider.
11. Payment Disputes
If a User believes that a payment was unauthorized, the User retains any rights available under applicable law and the rules of the relevant payment network.
Where a dispute concerns the quality or conditions of the CGKIT Service, we recommend contacting CGKIT support first so that the issue can be reviewed and a resolution offered.
12. Changes to This Policy
CGKIT may update this Refund Policy.
Changes do not limit mandatory rights that arose before the updated version took effect.
13. Contact
For refund-related questions, contact CGKIT support:
or by e-mail: