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13.08.20264 min

Refund Policy

This Refund Policy applies to purchases of subscriptions, generation credits, and other digital services offered directly by CGKIT through cgkit.pro.

CGKIT provides access to AI-powered tools for generating and processing images and 3D digital assets.

CGKIT does not sell third-party 3D models or operate a marketplace for third-party digital goods.

1. Subscription Purchases

Subscription fees are charged according to the price and billing period displayed at the time of purchase.

Unless otherwise stated during checkout, subscriptions may automatically renew for additional billing periods until cancelled.

Users can cancel renewal through the available account or billing controls or by contacting CGKIT support.

Cancellation prevents future renewal charges but does not normally terminate access that has already been paid for. Access may remain available until the end of the current billing period.

2. Refund Requests

If you believe that you were charged incorrectly or experience a material problem with a purchase, you may contact us at: tatiana.mtskevich@gmail.com

Please include:

  • the email associated with your CGKIT account;

  • transaction or invoice information, if available;

  • the reason for the refund request;

  • relevant details that may help us investigate the issue.

We will review eligible requests individually.

3. EU and EEA Consumer Rights

If you are a consumer located in the European Union or another jurisdiction providing mandatory withdrawal rights, you may have a statutory right to withdraw from certain distance contracts within 14 days.

Nothing in this Refund Policy limits any mandatory consumer rights available under applicable law.

Where permitted by applicable law, the right of withdrawal for digital content or digital services may be affected once performance begins after the consumer has expressly requested immediate performance and provided any acknowledgement required by applicable law.

Any required consent or acknowledgement must be obtained separately where applicable.

4. Generated Content and Used Services

Because AI generation requires computing resources to be provided when a generation request is processed, usage already consumed may be taken into account when determining eligibility for a refund, to the extent permitted by applicable law.

A refund may be refused where:

  • the relevant service has been fully provided and applicable law permits refusal;

  • a substantial amount of generation capacity or credits has already been consumed;

  • the request involves abuse of the refund process;

  • the account was used in violation of our Terms or Rules;

  • the purchase was made through fraudulent or unauthorized activity attributable to the user.

These limitations do not override mandatory consumer rights.

5. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or charged an incorrect amount, contact us as soon as possible.

Verified duplicate or erroneous charges will be corrected or refunded where appropriate.

6. Technical Problems

A failed or unsatisfactory individual AI generation does not automatically entitle the user to a refund.

AI-generated results may vary based on prompts, reference images, model behavior, settings, and technical characteristics of the generation system.

However, if a technical failure prevents the Service from providing purchased functionality for a material period, contact us and we will review the circumstances.

Depending on the situation, we may provide:

  • replacement generation capacity;

  • account credit;

  • extension of access;

  • a full or partial refund where appropriate.

7. Account Suspension or Termination

Refunds are not generally provided where access is suspended or terminated because of serious or repeated violations of our Terms, Rules, applicable law, intellectual property rights, security requirements, or restrictions on prohibited content.

This does not affect rights that cannot legally be excluded.

8. Payment Processing

Payments and refunds may be processed by third-party payment service providers.

Approved refunds will normally be returned to the original payment method where technically possible.

Processing times may depend on the payment provider, card network, bank, and payment method.

9. Chargebacks

Before initiating a chargeback, we encourage users to contact CGKIT so that we can investigate the transaction.

Nothing in this section restricts any legal right you may have to dispute an unauthorized or incorrect transaction.

10. Changes to This Policy

We may update this Refund Policy from time to time.

Changes do not affect mandatory rights that arose before the updated policy became effective.

11. Contact

For payment and refund questions, contact:

tatiana.mtskevich@gmail.com